SYSTEMS TECHNICIAN

To ensure efficient, secure operation of LIVE, TEST and DEV systems and all user desktops; to provide maintenance, updates and enhancements as necessary or requested (including system backups and documentation). To provide technical support in troubleshooting and resolving system-level issues.

CORE RESPONSIBILITIES

You will drive and be the key owner to the following responsibilities:

• Carries out basic Windows system tasks under supervision of senior team members.
• Installs, configures and maintains PC hardware and Windows desktop software.
• Ensures and assists Windows users in following corporate data backup and security procedures.
• Handles printer toner cartridge replacement, paper jams, etc. Maintains meeting room equipment including screen projector, meeting room Windows system and peripherals.
• Assists with conference/meeting audio-visual setup and operation.
• Creates and updates user accounts for email, Wiki, Cyberoam, Net2.
•  Carries out advanced Linux and Windows system tasks independently.
• Follows documented team practices for carrying out common systems tasks and their ticketing and documentation using Wiki and other group productivity tools.
• Maintains technical currency and keeps abreast of emerging technologies by following relevant technical sites, blogs, books, etc.
• Shares new insights with the team. Assists and mentors junior staff as required.

COMPETENCIES

• Able to carry out assigned tasks with little supervision.
• Able to switch between tasks as requested and to remain focused on the job without losing track of the progress
• Able to document activities and report on the progress
• Able to manage his/her own workspace, maintaining all working software/hardware tools in good order (up to date, secure, virus free, backed up, etc.
• Delivers within assigned time limits and according to Company’s standard.
• Delivers high quality (defect free) work that accurately meets requirement.
• Provides consistency and has attention to detail.
• Takes charge of responsibilities and makes the necessary decisions with the limits assigned him/her.
• Able to find new and innovative solutions, workable ideas and concepts.
• Able to design and implement enhancements to existing systems.
• Able to identify problems and translate them into practical solutions.
• Able to write and maintain system scripts, with particular attention to security, performance and robustness.
• Able to debug, test and troubleshoot system hardware and software, both locally and remotely.
• Able to write technical documentation related to own area of responsibility (system services, etc.) and to keep it up to date.
• Able to communicate clearly and effectively, both orally and in writing.
• Able to organize thoughts to pass the message across in an effective and efficient way and to listen to and understand others.
• Is a cooperative team player, willing to associate with others for mutual benefit and is dependable.
• Able and willing to participate in company meetings, contribute own ideas and opinions, share views and accept decisions made with other members.
• Copes with pressure and extended periods of high work load and remains calm under adverse circumstances.