You will drive and be the key owner to the following responsibilities:

  • Provide consistent hand-holding and basic technical, usability & customer service support to account holders using Esoko’s services, including online assistance & online training.
  • Deal with partners’ bugs & specific client requests about the platform.
  • Monitor existing clients’ usage of the Esoko platform and collect monthly & quarterly statistics for reporting purposes.
  • Act as a liaison with the technical and quality assurance teams to help solve customers’ technical issues or requested improvement to the software.
  • Manage key operational aspects of the product (geocoding, Mobi installations, and forex rates, configurations of commodities, SMS codes, mobile operators, local measures and translations).
  • Actively participate in product review & testing cycle.
  • Work with Product to conduct and manage internal alpha tests and external beta tests.
  • Develop online help & technical support documentation on intranet.
  • Assist Communications in developing online tutorials.
  • Read product specifications and provide key input into product usability.
  • Participate in client meetings and provide meeting notes.
  • Train partners on usage of the Esoko platform.
  • Other administrative & logistical tasks as needed.



  • Tertiary degree and relevant work experience
  • Knowledge of Microsoft Office tools
  • Fluent in English with good communication skills
  • Independent, Self-motivated and reliable
  • Good interpersonal skills