PRODUCT ADVISOR

CORE RESPONSIBILITIES

You will drive and be the key owner to the following responsibilities:

• Provide consistent hand-holding and basic technical, usability & customer service support to account holders using Esoko’s services, including online assistance & online training.
• Deal with partners’ bugs & specific client requests about the platform.
• Monitor existing clients’ usage of the Esoko platform and collect monthly & quarterly statistics for reporting purposes.
• Act as a liaison with the technical and quality assurance teams to help solve customers’ technical issues or requested improvement to the software.
• Manage key operational aspects of the product (geocoding, Mobi installations, and forex rates, configurations of commodities, SMS codes, mobile operators, local measures and translations).
• Actively participate in product review & testing cycle.
• Work with Product to conduct and manage internal alpha tests and external beta tests.
• Develop online help & technical support documentation on intranet.
• Assist Communications in developing online tutorials.
• Read product specifications and provide key input into product usability.
• Participate in client meetings and provide meeting notes.
• Train partners on usage of the Esoko platform.
• Other administrative & logistical tasks as needed.

COMPETENCIES

• Tertiary degree and relevant work experience
• Knowledge of Microsoft Office tools
• Fluent in English with good communication skills
• Independent, Self-motivated and reliable
• Good interpersonal skills