Esoko is trying to change how projects and businesses manage smallholder farmers, suppliers and clients through the effective use of mobile/web innovations. Esoko's growth is well underway and needs to ramp up its execution scale quickly. Hence the need for an Operations Manager. The operations manager will be mainly responsible for managing the activities of Esoko, including daily operations and keeping all the departments productive. The operations manager will report to the CEO of Esoko.
Liaison with the CEO and other senior managers at Esoko. Assist in development of strategic plans for operational activities. Systematically execute and manage operational plans.
Help exceed company sales and operations goals.
Develop and manage company & team budgets.
Coordinate, manage and monitor daily workload of various departments at Esoko.
Improve policies and procedures in support of Esoko's goals. Formulate and implement departmental policies to maximize productivity. Monitor adherence to rules and procedures.
Review financial statements & data. Use financial data to improve profitability. Plan effective strategies to improve financial performance of Esoko.
Set up and maintain productivity & quality standards.
Manage customer support. Plan and support sales and marketing activities.
Manage, monitor and improve the efficiency of support functions like Finance & HR.
Should have at least 8 to 10 years of experience as Operations Manager in an IT company.
Should have a degree in business administration or operations management.
Background in agriculture (agri-business preferable)
Be process driven: value KPIs, CRM, targets, reporting
Want to work in a business with strong social impact
Want to work in innovative technology company
Should be extremely persuasive and have critical thinking and problem solving skills.
Should be a born leader with high levels of stress tolerance.
Ability to speak in French is a plus.
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Esoko has a great team of young/creative people in Accra, and is just expanding with a second office in Nairobi. We're hard-working and passionate about what we do. We want to drive economic development through technology innovations and are looking for like-minded people who are open, generous, professional and adventurous.