We are seeking graduates who have a passion for helping people, have some experience with agriculture and rural development, and can communicate clearly and confidently.

Esoko is a market information service via SMS, and is now providing support to farmers via a call in number. Farmers will be seeking support on a variety of topics. For phase one, we will focus on supporting them in how to configure and use existing mobile/SMS alerts that come from Esoko and relate to market prices, offers to buy and sell, and other configuration issues. In phase two, we anticipate growing the service to a much broader advisory service, including help around treating disease, new growing practices, application of fertilizers, access to markets, weather, and buyers/sellers. It's an totally innovative and exciting new project that will empower rural farming communities wiht information that they can easily access over a phone. We hope to support farmers in Twi, Hausa, Dagbani, Ewe and English. The actual work will require you to answer calls in a call centre in central accra, in collaboration with key experts and partners. You need to have the patience to work in an office environment, answering calls all day, and you need to have a real passion to help people.

Specific Responsibilities

• Answer inbound calls/or emails promptly and in accordance with established procedures
• Empathasize with callers and provide technical advice about using Esoko and agriculture
• Responding courteously and solving problems for a complete caller satisfaction experience
• Recognizing, applying and explaining product knowledge to customers
• Direct requests and unresolved issues to the Customer Care Manager
• Transfers customers to other internal departments where appropriate
• Keep records of customer interactions and details of actions taken
• Must comprehend and interpret customer complaints/or suggestions accurately
• Build an educate customer's interest in the services and products offered by Esoko
• Providing individualized customer service of high-standard professional level
• Facilitating the collected competitive information to monitor business opportunities and trends
• Proactively keeps up to date on new procedures
• Provide technical support for end users through effective troubleshooting and problem-solving
• Identifies the need to escalate specific issues and follow through where necessary

Position Requirements

• Bachelors degree in Agric and experience in Agric extension required
• Ability to speak 2 or more local language required (FraFra, Kasim, Dagaree, Wale, Dagbani, Hausa, Ewe, Akan)
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Knowledge in computer operating systems
• A sound knowledge in telephone etiquette
• Good team player with the right temperament
• Proficient data entry skills